This page is a draft prepared for ARBOR’s review. Items marked “To be confirmed” must be completed and the page approved by the business before the website is launched.

This Privacy Policy explains how Arbor oud trading (اربور لتجارة العود), a sole establishment licensed by the Department of Economy and Tourism in Dubai, United Arab Emirates (Licence No. 1644540) (“ARBOR”, “we”, “us”) collects and uses personal information when you visit arboroud.com or place an order with us. We handle personal data in accordance with the applicable laws of the United Arab Emirates.

1. Information we collect

  • Order and delivery information: your name, mobile number, email address, emirate, area, street, building or villa, apartment or unit and any delivery instructions.
  • Account information: if you create an account, your login details and order history.
  • Communications: messages you send us through the contact form, email or WhatsApp.
  • Technical information: basic information needed to operate the Website, such as cookies that keep your shopping cart, login session and language preference.

2. How we use your information

  • To process, deliver and support your orders;
  • To manage your account;
  • To respond to your questions and requests;
  • To send marketing messages, only where you have agreed to receive them — you can unsubscribe at any time;
  • To keep the Website secure and to comply with our legal obligations.

3. Payment information

Card payments are processed by our payment service provider. We do not receive or store your full card details. [To be confirmed by ARBOR: name of payment provider once configured]

4. Sharing your information

We share personal information only where necessary with trusted service providers who help us run our business, such as our delivery partner (to deliver your order), our payment provider, and our website hosting provider. We do not sell your personal information. [To be confirmed by ARBOR: name of delivery partner once confirmed]

5. Cookies

The Website uses essential cookies that are needed for the shopping cart, checkout, account login and language selection. [To be confirmed by ARBOR: any analytics or marketing tools installed later, e.g. Google Analytics or Meta Pixel — this section must be updated before such tools are added]

6. Data retention

We keep order records for as long as required for accounting, tax and legal purposes, and other personal information only for as long as it is needed for the purposes described above.

7. Your rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us using the details below. We will respond in accordance with applicable law.

8. Security

We use reasonable technical and organisational measures, including an encrypted (HTTPS) connection, to protect your information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact us