How do I place an order?

Browse our collection, choose your product and select Add to cart. When you are ready, open your shopping bag and select Checkout. Enter your delivery details, choose a payment method and confirm your order. You will receive a confirmation email.

Which products do you offer?

ARBOR currently offers natural oud and dukhoon. Visit Shop All to see the full, current collection.

Where do you deliver?

We deliver across the United Arab Emirates. Delivery charges, if any, are shown at checkout. See Shipping & Delivery for details.

Which payment methods do you accept?

The available payment methods are shown at checkout. [To be confirmed by ARBOR: payment methods offered]

How can I track my order?

When your order is dispatched we will share the delivery details with you. You can also log in to My Account to see your order status, or contact us on WhatsApp.

Can I return a product?

If a product arrives damaged, defective or incorrect, please contact us and we will make it right. For other returns, please read our Returns & Refunds policy.

How should I use and store oud and dukhoon?

Warm a small piece of oud or a little dukhoon on a charcoal or electric burner and let the fragrance fill the room. Never leave a lit burner unattended and keep it away from children and flammable materials. Store your ARBOR products in their closed jar, in a cool, dry place away from direct sunlight.

How can I contact ARBOR?

You can reach us by WhatsApp or phone on +971 50 881 6186, by email at info@arboroud.com, or through our contact page.